Refund policy

Terms and Conditions / Refund Policy

1. Please read these terms and conditions of use carefully.

2. When you agree to purchase from Think Slim, you enter into a contract with us, and you accept that you will be bound by the terms and conditions contained in this notice. This notice covers all Think products including and not limited to: Think Slim, Think Quit, Phobia Free, Think Calm and Think Sleep.

3. Right to refuse sale. We reserve the right to refuse sale of a product at any point up until delivery. In the event that you have been charged for an item that we have refused to sell, you will be refunded the amount charged in full. Think programs are not resource products for therapists or life coaches or trainers. If you fall into this category do not purchase any products from us. All materials including video, audio and print are copyright.

4. Title to the goods purchased by you remains with us until you have paid for them in full and taken delivery. Once the goods are paid for in full and you have taken delivery, the title will pass to you.

5. Orders made by you for products on our website or on our advertisements are not binding on Think Slim until accepted by us.

6. Think Slim will make all reasonable efforts to ensure that information on the website is accurate and correct, but makes no representations as to the accuracy of the information.

7. Think Slim assumes no liability for any errors or omissions contained on the website.

8. Within Australia Think Slim will send you the goods you ordered within 10 business days of receipt of your payment by yellow express post bag.

9. Think Slim offers a thirty day return policy on all products.

10. If you want to return a product for reasons other than product fault or product failure you must call 1300 76 00 73. If you are returning a product because of product fault or product failure you must call 1300 76 00 73.

11. Under the thirty day return policy Think Slim will reimburse you the cost of your product less a 2.5% merchant banking fee if returned because you have changed your mind or for a reason other than product fault or product failure. If you have paid by credit card the refund amount will be put back on your card. Once the amount has been refunded on your card it may take up to 14 days to appear back on your card depending on who you bank with.

12. Think Slim will not refund the postage and handling on the product returned under this clause.

13. Where a product is returned because it is faulty Think Slim will repair or replace the product. This repair or replacement warranty is valid for 12 months from the initial purchase date of the product.

14. The product will be repaired or replaced once it is received by Think Slim.

15. If returning for a refund, the product must be returned in its original packaging in new condition, complete with all contents as shipped to you. If the product is damaged or not in new condition you may forfeit part or all of your refund.

16. You must enclose the following details with the returned product: A copy of your invoice or your method and date of payment and an order number. If paying by part payment how many payments have been paid. Your contact telephone number and address. A brief description for the reason of return.

17. Think Slim will not be responsible for items that are lost or misdirected. You are strongly advised to send your returned product by registered post.

18. You may not return goods for refund to Think Slim after the thirty day return period has expired.

19. Think Slim may advertise payment plans where you pay the purchase price of the goods you have ordered by monthly instalment. If you pay by credit card you agree that Think Slim may debit your card each installment until payment in full.

20. Think Slim may report you to a credit reporting agency if you default in payment of the goods.

21. If you disagree with any of the terms contained in this sale agreement, then please do not shop at this website.